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Returns and complaints

Updated: 2026-10-19

Here you'll find when goods can be returned, what to do if you receive a faulty or wrong order, and how to make a complaint.

Goods made to your order

Adhesive labels, stickers, QR code stickers and samples with your artwork are made from the artwork and options you provide. The 14-day right to withdraw from the contract without giving a reason does not apply to such goods (the Civil Code of the Republic of Lithuania; Article 16(c) of Directive 2011/83/EU). If the goods are faulty or don't match your order, contact us — see the section on faulty orders.

Ready-made labels from stock

Consumers can return ready-made labels, which are not made from their artwork, without giving a reason within 14 days of the day they receive the goods.

  • Tell us that you are returning the goods by email at labas@reblank.lt within 14 days of receiving them. You can use the form below, but you don't have to.
  • Send the goods back to [Company name], UAB, Chemijos g. 15E, LT-51332 Kaunas within 14 days of sending your notice. You pay the cost of returning them.
  • We refund the goods and the standard delivery cost within 14 days of receiving your notice, using the payment method you paid with. We may wait to refund until we receive the goods or proof that you have sent them.
  • If you chose a delivery method more expensive than the cheapest one we offer, we do not refund the difference.
  • You are responsible for any loss in value caused by handling the goods more than needed to check their nature and characteristics (for example, peeling labels off the sheet or roll).
  • Business customers do not have a right to withdraw without a reason.

If your order is faulty or wrong

If the goods have production faults, are damaged or don't match your order (a different quantity, material or size, or artwork that isn't yours), email us with:

  • your order number;
  • what is wrong and how many items are affected;
  • clear photos of the fault, the label or sticker, and the packaging.

Keep the goods until the complaint is resolved — we may ask you to return them. If the fault is confirmed, we reprint or replace the goods at no extra charge and cover the return costs. If we can't do that, we reduce the price or refund you.

What is not a fault

  • Mistakes in the content of your artwork — texts, spelling, numbers, QR code links, layout: the file check is technical and does not check content.
  • Problems we warned you about during the file check if the file was not fixed, and problems caused by the file when you chose “No check”.
  • Small colour differences between screen and print, and between materials and print runs: screens show RGB colours, while we print in CMYK.
  • Small deviations in cutting and print position that are normal in label production.
  • A material or adhesive unsuitable for a particular surface or conditions, if you did not agree it with us, and the effects of improper use or storage.

Damaged parcels

When the parcel arrives, check the packaging. If it is damaged, point this out to the courier if you can, take photos of the parcel and let us know as soon as possible.

Time limits

  • Tell us about a fault as soon as possible, ideally within 14 days of receiving the goods — that helps us find the cause quickly.
  • Consumers can claim for goods that don't conform to the contract within 2 years of receiving them, as the law provides.
  • Business customers must report visible faults within 14 days of receiving the goods.
  • We reply to a complaint within 14 days of receiving it.

Disputes

If we cannot agree, a consumer may turn to the State Consumer Rights Protection Authority (vvtat.lt). More about the terms of purchase is in our terms of sale.

Withdrawal form

Complete and send this form only if you wish to withdraw from the contract for ready-made labels. An email with the same details is enough.

  • To: [Company name], UAB, Chemijos g. 15E, LT-51332 Kaunas, email labas@reblank.lt
  • I hereby give notice that I withdraw from my contract of sale of the following goods: …
  • Order number and date ordered / date received: …
  • Name of consumer: …
  • Address of consumer: …
  • Signature of consumer (only if this form is sent on paper): …
  • Date: …

Contact

Send complaints and return notices by email to labas@reblank.lt. [Company name], UAB, Chemijos g. 15E, LT-51332 Kaunas, phone +370 605 10681. Working hours Mon–Fri 8:00–18:00.